Sr. Product Manager, Credit Loyalty

8 - 10 years experience  •  Retail / Grocery

Salary depends on experience
Posted on 11/21/17
Seattle, WA
8 - 10 years experience
Retail / Grocery
Salary depends on experience
Posted on 11/21/17

Whether you design clothes or business strategies, crunch numbers, lead projects or write code, we have a place for you at our Seattle headquarters.  And we think Seattle is a pretty great place to live. More than just rainy days and coffee, Seattle has it all — mountains and beaches, arts and parks, music and film.  It's made up of quirky neighborhoods, award-winning restaurants, and thriving industry.  Come see for yourself!

The Sr. Product Manager is a key member of the Nordstrom business team who champions the customer experience, drives the product strategy using data-driven insights, and delivers key initiatives, features, functionality and programs for Nordstrom. The Marketing Product team is customer-obsessed and focused on delivering cutting-edge marketing technology capabilities for Nordstrom. We are looking for a seasoned product leader who can chart a course through the complex existing and emerging Credit technologies and weave world-class experiences into the overall Nordstrom customer journey, including into the Nordstrom Rewards loyalty program.  

A day in the life…

  • Own a key experience within the customer journey and build a vision and robust strategies in support of the area to continuously enhance the Nordstrom marketing experience. 
  • Build and own an innovative roadmap of features and services to drive the and accomplish key outcomes for Nordstrom.
  • Develop business cases to validate roadmaps and strategies.
  • Lead the product team, including customer research, UX and technology leaders, in the discovery process to define optimal customer experiences.
  • Deliver key features and functionality that enhance the customer experience across Nordstrom digital and non-digital properties.
  • Effectively manage both internal and external partnerships on programs from concept-to-delivery to ensure that products and roadmap priorities meet customer expectations and needs.
  • Conduct data-driven analyses to continuously maintain a pulse on performance and the state of the business and report out those results to key stakeholders.
  • Monitor & identify customer needs staying current on industry standards and trends and respond by making adjustments to user experience and product roadmaps.
  • Maintain a strong understanding of available technologies and apply technology solutions, where appropriate, to improve efficiency and ultimately benefit the customer.
  • Prioritize work for delivery teams based on data and customer needs and effectively communicate business needs with stakeholders.
  • Review operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate.
  • Present plans and updates to all levels of the organization, including executive leadership on a regular basis.


You own this if you have…

  • Bachelor’s Degree + minimum of 8 years’ experience in Product Management leading technology teams, including multiple product launches and roadmap ownership. 
  • Demonstrated ability to think strategically and lead projects from concept to completion, including organizing, prioritizing and measuring results.
  • Strong analytical skills. Ability to synthesize information, apply critical thought and present the information in a clear and meaningful way. 
  • Ability to inspire others, including demonstrated experience managing and leading strong teams.
  • Ability to communicate effectively and efficiently with a high degree of collaboration and influence.
  • Be a self-starter who is able to identify improvements, make critical decisions and work with subject matter experts throughout Nordstrom to get the ideas implemented.
  • Ability to multi-task while managing multiple projects from end-to-end, in a demanding and rapidly-changing environment.
  • Strong organization and time management skills.
  • Solid technical background and understanding of web technologies.
  • Ability to work independently as well as collaboratively.
  • Ability to effectively present to senior level leadership.
  • Clear and effective written and verbal communication and strong interpersonal skills.


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