Director - Customer Engagement

11 - 15 years experience  •  Retail / Grocery

Salary depends on experience
Posted on 10/18/17
Seattle, WA
11 - 15 years experience
Retail / Grocery
Salary depends on experience
Posted on 10/18/17

A Director within the Nordstrom Technology organization helps create an inspiring workplace where talented people are empowered todrive amazing customer experiences and business results. This key leader influences the organization through direct leadership and setsthe strategic direction for the Customer Engagement team. The Director is an influential leader with broad and deep technicalknowledge and a clear line of sight into how the organization’s work advances business strategy. We are looking for an amazing technology leader to drive digitizing our stores, building out store click-streams, creating seamless experiences for customers between physical and digital retail, and to build the next generation of employee applications to digitally enable our sales force.  A great candidate will be a great engineer, a creative problem solver, and strategic thinker.  She will be a hiring for some of the most exciting jobs in technology and will need to be a great team builder, hiring manager and leader.  But most of all he will need to be unafraid to tackle problems requiring open ended innovation and problem solving: part hacker, and part maker, and lots of engineeringto build a new future in retail.  KEY RESPONSIBILITIES 

  • Has full leadership responsibility for all teams under Customer Engagement
  • Drives organizational structures and talent management plans to meet needs of organization
  • Provides a balance of technical leadership and business judgment
  • Decisions directly impact Nordstrom strategy
  • Applies a systematic analytical process to executive decision making
  • Empowers teams to be accountable for decisions through clear definition of boundaries/areas of ownership for decisions
  • Demonstrates bias towards action
  • Develops organizational structures to support organizational strategy and matches individual’s talents to implement strategy
  • Identifies and develops leaders
  • Ensures org has the tools, resources, and information it needs to be successful
  • Influences others to achieve outcomes even when not in control
  • Translates changes and strategy to structure ensuring forward progress
  • Fosters cultures of continuous improvement through mentoring, feedback and metrics
  • Sets clear and measurable quality goals for an organization in a data-driven fashion
  • Proven track record of successfully delivering business results
  • Actively searches for feedback and incorporates learning into behavior
  • Designs strategies and motivates/drives teams around plans to resolve changes
  • Has broad and deep Technology knowledge coupled with equivalent knowledge of the Technology activities across business
  • Has ownership and accountability over creating new systems and evolving existing systems
  • Drives architectural decisions for function and enterprise
  • Makes and influences technology decisions for all of Nordstrom
  • Drives and influences Nordstrom Technology Strategy and Roadmap
  • Communicates a compelling vision and line of sight into how the organization’s work advances strategy
  • Effectively incorporates storytelling to help reinforce key messages and increase engagement across teams This position may be required to perform other related duties as assigned. BEHAVIORAL COMPETENCIES
  • Focuses on both internal and external customers, transforming their challenges into results
  • Makes valued contributions to solving organization-wide issues by embracing Nordstrom’s “fail forward” culture and theorganization’s mission, vision and values
  • Makes and influences decisions critical to the organization’s success at highest levels by through networks and long-termstrategic relationships developed across all levels of the organization
  • Identifies, assesses, and resolves issues by using best judgment and data synthesized from multiple sources
  • Adjusts and aligns teams to changes in strategy or goals and creates clear actions and processes for going forward


  • Masters Degree preferred
  • Minimum 10+ years of relevant work experience in Technology and managing teams
  • Experience on IR, RFID, and other IoT technologies
  • Experience with Swift, Go-lang, Java, ReactJS, React Native and NodeJS a plus


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