Network Control Specialist

  •  

Melbourne, FL

Industry: Technology

  •  

5 - 7 years

Posted 5 days ago

  by    Cynet Sytems

We are looking for Network Control Specialist for our client in Melbourne, FL

Job Title: Network Control Specialist

Job Location: Melbourne, FL

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Provide technical support for large private communications network. 
  • Handle first line of support for customer and field calls into an operations center.
  • Log calls and perform preliminary investigations into reported network issues.
  • Create trouble tickets and initiate workflow for problem resolution.
  • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
  • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; SONET; and RF.
  • Interprets equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration.
  • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
  • This position is part of a 24x7 network control environment. Shift and workday flexibility is required. 

Qualifications: 

  • Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field, and 2 years of related experience.
  • 4+ years of experience that requires physical layer and routed technologies experience.
  • 4+ years of experiencenetworking technologies experience with Time Division Multiplexing (TDM), SONET, DS0, DS1, DS3.
  • 4+ years of experience with Network Management systems and tools.
  • 4+ years of experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, APC, and Aviat. 
  • Must have ability to perform an initial evaluation of outages for potential operational impacts to our user community.
  • Must have ability to perform root cause analysis to determine a plan of action for restoring customer's services
  • The ideal candidate will be someone who can react to issues following documented processes and work with the customer and other levels of support to coordinate and resolve issues.
  • Must be willing to work as part of a 24/7 team; shift work flexibility required.

Preferred Additional Skills: 

  • Previous experience in telecommunication call centers.
  • Prior experiencerequired in maintaining high service levels in a demanding customer support services environment.
  • Experience in UNIX and Remote Access solutions is a plus.
  • Experience with call center phone systems and ability to work in a fast-paced environment.
  • Ability to support short-term emergency evacuation to local or remote backup facilities.